Support and Contacts

Instructional Technology staff can assist you with any questions you have about how to use the different features in Canvas, the creation and building of courses in Canvas, development of new online and hybrid courses, and general questions about Online Learning.  Instructional Technology also provides support for personal computers,  mycuesta email, OneDrive, and other resources. 

	Cynthia Wilshusen - Instructional Designer / Distance Education Coordinator cwilshus@cuesta.edu Bookable Calendar for One on One Sessions Links to an external site.
	Carrie Buhl -  Technology Trainer/User Support carrie_buhl@cuesta.edu 805.546.3248 – User Support line 805.546.3100 X2150 - Direct
	Colleen Harmon - English Faculty Email at defaculty_support@cueta.edu  Bookable Calendar for One on One Sessions Links to an external site.
	Jeff Nachtigal - Journalism and Digital Communication Email defaculty_support@cuesta.edu  Bookable Calendar for One on One Sessions Links to an external site. Links to an external site.
	Faculty Support Help Desk defaculty_support@cuesta.edu Training Opportunities - View the Calendar for training sessions Links to an external site.

Canvas Help Link

The best way to get assistance for Canvas issues is to email  defaculty_support@cuesta.edu. 

Another option is to click on the "Help" link on the lower left corner of the screen in Canvas, and then choose "Canvas Support Hotline." For maximum effectiveness, please make sure you are at the place where you are having the problem before clicking on the Help link. Additionally calling the hotline you can get a Canvas Support Staff to answer questions 24/7.

Your first point of contact should be the Cuesta Faculty Support, you can email Cuesta Faculty Support directly at defaculty_support@cuesta.edu. If Cuesta Faculty support is unavailable you can call +1-833-278-2012 for Canvas questions 24/7.

NOTE: Faculty support responds to all types of requests during the weekdays, some evenings; and Canvas help desk is great during the late evenings, weekends, and holidays.

Face-to-Face Assistance

While working through the training (or afterwards), if you need face-to-face assistance with understanding Canvas or implementing some of the training materials, Instructional Technology Resources is here to help!! Use one of the bookable calendars for availability. 

Listed below are Faculty who were early adopters of Canvas, and offered to be mentors.  These Faculty are available to answer questions about the different features in Canvas and how they work. They are also willing to talk about their individual teaching styles and how and how they designed their courses.

Arts, Humanities & Social Science

Matthew Fleming
English
mfleming@cuesta.edu

Colleen Harmon
English
colleen_harmon@cuesta.edu 

Matt Vasques
Communication
mvasques@cuesta.edu

Michele Craig
Fine Arts - Art History
michelle_craig1@cuesta.edu 

Cheryl Genet
Philosophy
cheryl_genet@cuesta.edu 

Library & Distance Education

Kevin Bontenbal
Library
kbontenb@cuesta.edu

Cynthia Wilshusen
Distance Education / Instructional Designer
cwilshus@cuesta.edu

Science and Mathematics

Julie Hoffman
Mathematics
jhoffman@cuesta.edu

Heather Tucker
Applied Health
heather_tucker@cuesta.edu

Workforce and Economic Development

Neil Higgins
Business Education
nhiggins@cuesta.edu

Cherie Moore
Nutrition
cmoore@cuesta.edu

Michele McAustin
Computer Applications
mmcausti@cuesta.edu